How Will They Work?
How will the BOCs be organized?
Under a plan developed by a multidisciplinary implementation team, NC State’s 36 business units will be consolidated into a smaller number of Business Operations Centers (BOCs) providing shared services relating to finance and human resources.
How will the BOCs be staffed?
The new centers will be staffed by current NC State employees, who will receive training for their new BOC roles. Efforts will be made to match employees’ skills and interests with appropriate positions in the BOCs. A process called “lift and shift” will be used to move people and positions from colleges, departments and units into the new organization.
To fill management positions, qualified internal candidates will be competitively recruited. If new positions are created, they will be filled through the normal recruitment and hiring process.
How will services be provided?
Each center will be a one-stop-shop for a particular business service, such as hiring or purchasing.
The centers will offer personalized service delivered by staff who understand the clients they serve. Every customer will be assigned a business services liaison and a cross-functional customer service team whose goal will be to provide services and solutions quickly, efficiently and accurately.
Each center will have a Service Advisory Board made up of representatives of various colleges, departments and units. The board will provide feedback, advice and recommendations to help improve processes and outcomes. A top-level Customer Advisory Board will also be set up to provide direct feedback and recommendations to the vice chancellor for Finance and Business and the executive director of University Business Operations.
What benefits will BOCs provide?
BOCs will help NC State improve business services by providing each college, department and unit with a team of experienced, well-trained experts who understand their unique business needs.
Employees who come to work in the BOCs will benefit as well. They’ll have the opportunity to help design their jobs, their organization and even their work environment. Plus, they’ll receive training to help them acquire new skills and confidence.